Water Damage

Identify source and category of water: Category 1: Clean water Category 2: Gray water Category 3: Black water (sewage) Identify class of water loss (extent of saturation). Inspect affected materials (drywall, flooring, insulation, contents). Take photos, moisture readings, and notes. Determine scope of work and drying plan.

Documentation (Critical for Insurance)
Pre-mitigation photos and videos.
Moisture mapping (walls, floors, ceilings).
Equipment logs (air movers, dehumidifiers).
Daily progress notes.
Customer authorization and insurance info.

Water Extraction
Remove standing water using:
Truck-mounted extractors
Portable extractors
Submersible pumps (for heavy flooding)
Extract from carpets, pads, and flooring.
Remove wet contents if needed.
Removal of Unsalvageable Materials (Demo)

Remove materials that cannot be dried or are contaminated:
Drywall (typically cut 12–24 inches above wet line)
Baseboards
Carpet padding
Insulation
Bag and dispose per local regulations.
Set up containment if contamination is present.

Drying & Dehumidification
Install equipment based on loss class:
Air movers (focused airflow)
Dehumidifiers (LGR or desiccant)
HEPA air scrubbers if needed
Control temperature and humidity.
Establish proper air circulation patterns.

Monitoring & Daily Adjustments
Daily moisture readings and psychrometric checks.
Adjust equipment placement and quantity.

Document drying progress.
Communicate updates to homeowner and insurer.

Cleaning & Sanitizing
Apply antimicrobial treatments (if required).

Clean affected surfaces and contents.
Odor control if necessary (fogging, hydroxyl, ozone—when appropriate).
HEPA vacuuming for Category 2 or 3 losses.

Drying Completion & Verification
Confirm all materials meet dry-standard moisture levels.
Final moisture map and photos.
Remove drying equipment.
Customer sign-off on mitigation completion.